Cash Register Control

Cash Register Error And Fraud Prevention

Video recording and detailing of cash transactions Detecting suspicious actions taken by the cashier or buyer Analytical reports of the cash center

Zoobla Smart POS — video surveillance, cash register and customer checkout suprevision

Zoobla Smart POS- module gives you the tools you need to effectively combat and prevent fraud, theft, and other problems on the shop floor. Intelligent video surveillance and tight integration with systems you already use to ensure total control over all transactions and activities — from entry points to cashiers and store aisles.

Zoobla Smart POS- module gives you unprecedented access to and control over your entire retail operation. Instantly view and print any video frame, monitor multiple point-of-sale (POS) terminals simultaneously on the same screen, and program your own customized reports based on system events. Specify the parameters you want, and the system automatically sorts and searches recorded data accordingly - by date/time, terminal ID, item group, cashier's name, item price and more. Plus, the system records statistical sales data - a powerful tool for business analysis.

Zoobla Smart POS integrates video surveillance over the retail enterprise with cashier operations supervision. The system offers:

video surveillance using analog and IP cameras
control of cashier operations
archive analysis, including video search by textual data from receipts text or specific criteria as well as reporting
remote operation capability, i.e. statistics of cashier operations supervision across all the outlets of the retail chain as well as remote real time video surveillance and video archive browsing.

Cashier operations supervision

Zoobla POS cashier operations supervision capability is based on synchronizing the cash register information with video sequences captured by a camera pointed at the cash register.

As a result, watching the real time video stream or archived video, the operator sees the picture of the customer’s checkout accompanied by subtitles. The subtitles include the receipt text and cash register operations that are not indicated on the receipt, such as cash drawer opening or manual product code input. This gives the operator the full picture of what is happening at the cash operation unit and helps detect common fraud incidents, including:

credit and discount card fraud
cash theft when giving change
failure to ring up a sale, whole or partial
receipt changes to the cashier’s benefit
expensive product rung up using barcode of a cheaper one
unauthorized discounting
fake goods returns
violations registered by the store’s general video surveillance system.

cashier’s collusion with a customer resulting in the accomplice’s stealing items
transaction cancellation after the customer’s checkout with consequent cash embezzlement
embezzlement of a return without registering the return transaction in the cash register
use of forged credit card slips

Examples of detected fraud

A cashier acting in collusion with a customer has a barcode of a cheap product stuck to his/her hand. When pretending to ring up an expensive product, the cashier covers the product’s barcode with the hand and registers a cheaper item. Or, taking advantage of the fact that barcode scanner sometimes fails to read a barcode the cashier manually inputs the number code of a cheaper product. It is impossible to detect this fraud using video footage only. However, it can be detected if the video surveillance operator has the information as to what product is actually being registered.
Another example of fraud is when a cashier acting in collusion with a customer rings up only one item from a package with several items. This can also happen by mistake. This situation can only be detected if the video footage is augmented by the information about what items are being rung up.
If the customer forgets to take the receipt the cashier can fake the purchase return or transaction cancellation and embezzle the money. Video surveillance of cashier operations can easily detect this fraud.

Features of POS module

Titles search. Zoobla Smart POS can search video archive by subtitles. This allows using text search to find all necessary receipts and related video sequences for a set period of time. Any text on the receipt can be the search criteria, including the product name, the word ‘discount’, the cashier’s number, the receipt total and so on.

Slow and frame-by-frame playback. Analyzing video footage, the operator can manage the playback speed and watch separate video frames related to the ringing up of a particular product which helps ensure that important details are not missed.

Search presets and reporting. Receipt search can be carried out using preset queries or queries created by the user. Search results are then displayed as a list of receipts. The operator can choose to watch video footage with subtitles related to a particular receipt or to print out or save the receipt text and the snapshot corresponding to the selected receipt line. The system offers the following search presets:

by purchase list
by purchase returns
by receipt total
by the number of products on the receipt
by discount amount
by product weight
by multiple product registration
by SKU
all receipts within a set period of time
by receipt total range
by all items
by purchase return
by cashier number or name, for all cash registers
by receipt number, by product name or code number

by several product matches in a receipt
by one product match in a receipt
by product price
by sale cancellation
all receipts involving credit cards or discount cards
receipt cancellation (with negative amount)
cancelled receipts list (displays receipt numbers)
products that were rung up twice
ten most popular products
sales for a period of time
receipts with cancelled items
rating of sold products by sales total
rating of sold products by number
list of all reserved items.

Line highlighting. To draw the operator’s attention to particular events the system can be set up to highlight the title lines that contain predetermined text. This can be the product name or the word ‘cancelled’. This function facilitates real time video surveillance.

Configuration of Automatic System Response. Zoobla Smart POS allows to create the system’s response scenarios for specific events. A warning window popping up is an example of such response. This function enables inputting new potentially hazardous events in the system and determining the system’s response to them over time. This helps responding promptly to events maximizing efficiency of real time video surveillance for security purposes.